Castello Dal Pozzo

From the moment we arrived at the Castello until the moment we left we felt of taken care of in the best way. The staff was super friendly and professional, Samantha helped us to find the perfect room for us, a very nice junior suite with view of the lago di maggiore. In the beginning we did not understand that there are actually 3 different housing options but everything was clear after the explanation. The rooms are very clean and nice. We had dinner on arrival outside in the restaurant of the hotel and the food and wine were excellent. Breakfast was rich with many options. This is a beautiful spot where it is quiet and within minutes you are among people and nice restaurants if you want. We definitely recommend this place and we hope to return there again.

Complaint Regarding Our Stay at Castello del Pazzo To whom it migh concern at Castello del Pazzo Management, I am writing to express our profound disappointment with our stay at your establishment. As frequently travelers who always seek out unique destinations and hotels, we were looking forward to our visit to your five-star hotel. Unfortunately, our experience fell far short of expectations. Upon arrival, our first impression was marred by the poor quality of food served at the pool area. Instead of a relaxing, luxurious environment, we were met with an overwhelming number of screaming children and numerous restrictions, making it feel more like a children's aqua park than a five-star retreat. The experience was far from relaxing and did not align with the high standards one would expect from such a hotel. The strict rules regarding dining and smoking at the pool area were particularly off-putting. Constantly having to move if we wanted to eat or smoke made it very difficult to relax. Furthermore, the music at the pool was excessively loud and, combined with the noise from the children, made the environment intolerable, prompting us to leave early. Our first visit to the restaurant Le FEIF was equally disappointing. Once again, we encountered restrictions on smoking at the table, despite being in an open-air setting. This seemed unnecessarily restrictive for adult guests on vacation. Additionally, the mosquito problem at your property caused significant discomfort. B

Hotel was in a classic Manor House as advertised, next to an even grander family castle (to which we were offered a tour). We would pisition it has having four stars until the spa and pool area are completed. The restaurant service was personalised and excellent, making up for the overly bright lighting which slightly diluted what would otherwise have been a romantic ambience.