Best Western Crystal Palace Hotel

The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.

The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.

My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.

Hotel was great. Room with two floors was perfect for us. The breakfast was standard good food and hotel personel was helpful all the time. It was easy to visit the city centre area from this hotel. Only problem is the area outside the hotel. It is not the pleasure to walk to the hotel and make your way across the people drinking all day long. Especially alone or with children.

The hotel is fine, nice large family rooms, great staff, convenient location BUT the area by the train station is dangerous and really disgusting. The mentally unstable, addicted, prostitutes, rough crowd loiter in the covered arcade outside this hotel and one has to “walk a gauntlet” to get to the front door. It is really unpleasant, and dangerous enough that one should no go out late at night from the hotel. Best Western should hire private security or pressure the city to clean up the street.

Liked the kitchenette in our room, it was an unexpected bonus and meant that we could have chilled wine in the evenings! Also liked the mezzanine level as it gave us space from the children on the floor below - some hotels have the children’s beds really close by so there’s no peace!