Hotel de Charme Laveno

Had to change my room because the first room didn't have a balcony, so I ended paying extra for a family room with a terrace. The family room was very small not fit for a family unless its a family of small people, I didn't mind because I was on my own but for sure it was not a family room and it was way overpriced for what it is!!! In April with a heat wave, the hotel did not switch on the central air conditioning saying that the storm later on will cool the air. I have to mention that the hotel I usually stay in have their central air condition on all year round and you have the option to switch on or off like any other hotel in the world, unfortunately I couldn't stay there because it was fully booked. Hotel De Charme eventually provided me with a fan that kept circulating the air in the room, bearing in mind that, the temperature in the room was 26 degrees, I found it unbearable to sleep or to even dry my hair after having a shower! The terrace was overlooked by passers by from the town as they have access to the hotel forecourt all day till 11:00 pm. Disappointing experience to say the least from the most expensive hotel in Laveno-Mombello.