Residenza Lago di Lugano

I wasn’t sure what to expect from here but it really was excellent. The resort is better than I was expecting. The £50/day for kids pool or spa is not needed as private access to the lake is amazing (and its warm!) On site facilities are great, staff are very helpful and although isolated, there are cute little villages on the lakeside road within walking distance for bars/restaurants. Suitable for couples of families - would definitely recommend.

The hotel was a good standard throughout. The location was excellent and it provided good facilities. Make sure you check what is included in regards to access to pool and other parts, including child care. We got caught out on this as they have different levels for parts of resort. Overall a great Location and resort.

Amazing Hotel at lake Lugano. Well maintained and beautiful gardens with view over the lake. Even more nice than the pictures. Great service at check-in. We got an upgrade and got a newly renovated room/apartment with lake view. Very luxurious and nicely decorated. We even got a kid schampo, soap and a bathrobe for our daughter. She was very happy. The hotel offers a lot for kids. The pool areas was unfortunatly not included in our room rate, but there are so much else. Like wall climbing, a zip line, donkeys to feed with carrots, playground, a kids club, swim in the lake etc. Our daughter recieved a treasure map at check-in and we went for a search to collect letters around the resort with a price when all letters were collected. Delicious food and great service in the restaurant. (We ate at the upper) We really enjoyed this hotel a lot and will definitely stay here again if visiting Lugano!

First of all its not often that hotel staff seem genuinely hospitable and child friendly. THis was was amazing for the entire family. Here are so many things for everyone to do. The hotel caters to a family fun experience. The restaurants and activities have something for someone of all ages and its a nice place. Oftentimes kids-centric places tend to wear but this place is well kept and pristine. My children are dying to go back. THey had an awesome time in the pool, and on their personalized Lugano boat tour (thank you Luca), at the hotel beach, feeding the donkeys, finding treasure on their scavenger hunt, and exploring the region. What a relaxing time for all. Loved it! And the food was great too!!

Very family friendly with beautiful park!

The hotel was very nice. The restuarant on site was amazing-great service and very good food. Everyone was very helpful. Although I had requested a double and two single beds for our family they gave us a double and sofa bed since they could not find our request. Overall though it was very clean and the location was unbeatable.

We stayed in the residencia part of the resort which are the cheaper apartment rooms. These are very spacious but close to the main road which goes all the way around the lake. This meant that it wasn't as quiet as we had expected andnot rigth on the lake shore which I think the pictures lead you to expect. When we arrived late at night they hadn't put a cot bed in our room as requested so they moved us up a floor where there was one. This was nice as it meant we had a lake view, and I think I would have been quite disappoinyed to be in the original room for our whole stay. The reort itself is nice, with a very good playground and kids pool, as well as some donkeys you can pet. It is expensive to use the pools though as only the outdoor adult pool is free - you either pay as part of the room or 50 Euros a day. We had a couple of days of rain which meant the only entertainment was the indoor pool which they do just charge 7 Euros per person and 4 for toddlers if you use it in the morning. The reaturant is good but expensive, and we found the quality varied. After a few weeks of pizza and pasta we ordered a burger and actully complained as they wanted 18 Euros for something worse than from a fast food chain. They automatically took it off our bill without an issue so that was fine. I was very impressed with their kid's buffet options at breakfast and dinner.