Grand Hotel Gardone Riviera

Booked the Grand Hotel Gardone for 5 nights from 12/7/19 to 17/7/19 in a Superior Double Room. The pictures of the rooms you present bear little resemblance to the realities. This is not a 4 star hotel, at best it is a poor 2 star. The interior is old and tired and in need of renovation. The rooms have balcony doors that cannot be locked despite signs 'interference' around the latch. the door handle fell off as soon as it was pulled. The shower leaked copious amounts of water on to the bathroom floor due to an ill fitting cheap shower screen, the shower itself was positioned above the end of the bath which had a shelf so you cannot stand under the shower. The bed was rock hard and incredibly uncomfortable. There are very little in the way of amenities, no water provided, no iron is provided - but they will provide a pressing service at between 3 and 10 euros per garment. The breakfast consists of tinned fruit; watered down, heavily sweetened orange drink - not juice and in no way reflects the spread you advertise. To cap it off the evening 'entertainment' was a karaoke singer in the piano bar. I did complain to the hotel manager she accepted that the Hotel could be better but insisted that this is made up for by the excellent staff. There was little she could do as it is a family run business and she is just the assistant manager. This is not a £250 per it is not worth £100 per night. You are perpetuating the Hotel myth of luxury by your misrepresentation of the true picture.