Royal Hotel San Remo

Lovely Grand Dame Hotel. Very friendly and welcoming staff Great ambience. Real throwback to my youth when we enjoyed great family holidays. Unspoilt resort. Really lovely.

After spending a nice few days in Stresa we came to this place. The difference could not have been bigger. The property is outdated, swimming pool old, overcrowded, rude staff (with the exception of cleaning staff), room (junior suite) was basically a tiny room with a long hallway. What bothered us the most was the overall treatment (rude) the randomness of how things were done (or not done), how requests were forgotten. It all came down to lack of real management ant the arrogance of being in “a popular place”. First and last time. (By the way, we already mentioned this - we got offered two tickets to some show, which we kindly refused. We left a day earlier than planned - and fully paid)

This hotel seems to be resting on its laurels and historic past but not in a good way. The pool deck is uneven and feels rickety. The wood floor in the room was pretty but very creaky to the point where when waking around on it, we woke up our sleeping baby several times. Coffee service at breakfast comes in beautiful silver (?) containers that are extremely hot to the touch (use a napkin to pour your coffee or risk burning your hand). Property exterior is peeling. Interior of our room had poorly patched paint jobs on the ceiling and nicks in the paneling around the door. Hammam in the spa was broken our entire 3 night stay. Gym has very dated equipment that’s practically unusable. EV charger comes at an additional cost. Front desk and housekeeping staff were helpful but the property itself felt very dated. We’ve stayed at several nicer hotels and this is not worth the price.