LHP Hotel Santa Margherita Palace & SPA

Booked 3 suites for 3 nights TERRIBLE TERRIBLE, This hotel use to be my favourite location wise and service. This stay was basically the front desk staff trying to make everything hectic and unpleasant. Housekeeping was filthy, leaving cleaning items in the room , not changing the bedding which had a tanning oil stain. Towels smelt like it was washed in a kitchen. Unbleached, with spots on the corners. In addition they had us pay for parking for 6 hours although the duty manager informed me a day earlier that he won't charge as I am a regular resident. At check out I was served with a rude, disrespectful bigot that made it her duty to override the managers decision as she wanted to charge me initially until the duty manager waived it. As he wasnt available on check out she kept ranting and raised her voice infront of the people checking in which shocked the prospective residents and said " you signed a contract at check in , if you dont know how to read that your problem, you can afford it so pay it. Which Is true i did sign out of good faith as this wasn't my first time staying at this hotel. All in all , this hotel needs to train those new staff members the real meaning of hospitality. Continuing this manner will definitely ruin the hotels reputation as word of mouth and reviews are what intices booking a particular hotel, and myself and all my friends and family will surely not recommend this hotel to anyone.