Hotel Carol

Our family stay was terrible. We have got a small room should be for two person and not for four. Not equipped at all. Not even a tissue or shower gel. Our room was next the elevator so really noisy from 6am to 2am. Outside the hotel looks refurbished but inside it's really outdated, including (unacceptable small) shower, furnitures, lights etc. Staff knew about the raised issues but didn't show any interest to help their customers. Location was really good and the breakfast but unfortunately that's all good I can say about this place. I cannot recommend this place until management changing their attitude and bringing up the place to a real 3 star level standards. I'm using my 20 years world travelling experience as a reference.