Residence Lungomare

I booked Lungomare with the view that we are booking Lungomare. We got to the hotel in the evening tired from the journey to find it covered in scaffolding. We called the hotel and no one answered for the next 30 mins. Hotels.com couldn’t get through either. After about an hour, we found out that we will be taken to another hotel. As we got to the other hotel and started offloading our luggage, we were told that we would be taken to stay in what looked like a residential building across the road. Lungomare was a total nightmare! I wish I have never booked it. With 2 kids after 6 hour journey, not only we got delayed, but the staff was rude and unwelcoming. I am very dissatisfied with Hotels.com who did not arrange a refund or a discount for the appalling service after we filed the complaint!

The apt was so small for two bedroom and a living roombwith kitchen sheets of the bed were very dirty though i informed the reception but still nothing changed in the second room there is no AC so it was hot we had to open the living room AC for the kids yet was not helping . Parkong place was kinda far