Hotel Bisanzio

I was extremely disappointed in our stay. We saw the good reviews here and booked this hotel for one night before our cruise. The staff were very kind and helpful. The lobby felt like Frank Sinatra might walk through it in the 1960’s with a martini (in a fun retro vibe way). The non-smoking room STUNK of cigarettes. It was so overpowering I could not sleep. I thought about asking to change, but our children’s room next door also reeked, so we assumed it was a larger issue. The bed came with one very thin pillow each. The bed was hard as a rock. The air conditioning did not work, although we were given a fan that did. It was 97F that day, so it was miserable trying to sleep with all of these issues. The area around the hotel was perfect, just a couple of streets to shops and restaurants without having to hear them out the window.