Gatto Bianco Hotel & SPA

After having amazing hotel experiences in Rome and Praiano, I was really looking forward to my stay at this hotel. The hotel is in a great location and it is a beautiful property; however, I didn’t feel the service was at the level that some of the other reviews mention. Upon arrival, we approached the front desk for check-in. There was a young man that called someone else to check us in. As soon as the other man came out to check us in, he looked at us like we had 3 heads, as if we weren’t what he was expecting, (I mean, my name is French, so maybe he was expecting a member of a royal family). There was no “welcome”, no conversation, I was just asked for my cc and it was all very transactional. We spent about five minutes and the entire time, I noticed the man looking at my husband up and down as if he was confused with the fact that we were staying there. I’d hate to think the obvious, but based on his demeanor I think it was pretty clear. At the breakfast area we did come across a really nice lady that was very friendly and helpful, but again, she was one of three breakfast attendants that acknowledged us. All other other hotels we stayed at treated us with respect and so much friendliness, so to say this was disappointing it’s an understatement.

Incredible front desk staff. Made us feel like family.

Wow! What a fantastic hotel! This is family owned and VERY accommodating. The service was excellent and the location was superb. We will definitely stay here again. Loved the breakfast as well!!