Hotel San Luca

This is not a 4.5 star Hotel. This is a 3 star hotel. Also, very disappointed in the staff because we had an electrical issue with the mini-fridge. Instead of moving us, the Manager tried to fix it and almost killled himself in front of my family. The whole floor lost power. The moved us to another room which was not as nice as our current room. The said they would discount our stay. No problem. When I checked out and I asked about the discount they said, since i paid thru Hotels.com they couldn't give me a discount. They should have known this and gave us dinner vouchers at their restaurant. Will not come back.

We checked in and switched rooms because the smell of cigarette smoke was very strong. The second room they put us in had dead bugs on the floor and bathroom had a cracked vanity mirror. When i told the front desk about the smell of smoke in the room the staff said they can’t control what people do in the rooms. Meanwhile they have a wall of cigarettes for sale behind the counter for sale, i kid you not!! If you enjoy smoking this hotel is your dream vacation stay. We called another hotel north of here and left. Didn’t ask for our money back or anything, we never unpacked we just left.

My family got into Rome late, saw a few sites, and then drove to this hotel, which had been booked six months in advance, arriving at about 2:30am. It appeared to be closed, but there was a night clerk who let us in. Unfortunately, he spoke no English, which while not required, would have made things easier. We did not buy a phone chip and activated the cell sparingly, but his operation was even more old school. For 20 minutes in the middle of the night four exhausted travelers watched him unable to find our reservation. He couldn’t use a computer, ultimately our reservation sheet was found in the date book in the 22nd slot, not the 20th, and they had given away our four person room. Eventually much literal skin scratching and after licked fingers had handled our passports and iPad, the clerk did give us two rooms (my shower and toilet were not completely clean), but the process was unnecessary and the last thing tired people needed. The place had a slightly seedy vibe, so my wife stayed in the second room with our adult kids. The breakfast was ok, the morning clerks were very nice, and the cost was reasonable, but I would not recommend this place unless there are no better options.