The Ritz-Carlton, Herzliya

We 3 days hunkered down at the Ritz Carlton during the Hamas bombing and the staff treated the guests like family. The food is 5 star, abundant buffets, excellent wines, amazing desserts. The atmosphere is friendly, relaxed and casual, the room was terrific. Great pool, wines, ok gym, nice lobby area to hang out in.

Nice location right in the marina with a great steak-house on site. Property is new, rooms are large. We stayed in a suite with 1.5 baths. Only problem with this property is room service. We were there for 6 nights and constantly ordered room service. No matter what we ordered, the kitchen would always mess things up, from not delivering what was ordered, to forgetting napkins, to not being able to make simple pasta for a kid, to taking 1 hour for breakfast. Every room service order became an ordeal and a small adventure. The staff would apologize and try to make things right, so A for problem solving, but C- for attention to detail the first time. Room service lacking proper Q.C. Otherwise, we would stay again and again. Suggestion to management: “Get your act together in the room service department”.