Ramat Rachel Resort

Very good good for families with young kids, good food and facilities . Staff kindness and quality of service needs improvement.

we enjoyed it very much; it's very clean and friendly. It's excellent for children

This was our second time staying at Ramat Rachel. Our room was upgraded to a "superior" room, and we had an amazing view. The desk staff were helpful and friendly. The restaurant staff was more "tolerant" than helpful, but overall did a fine job. We love the children's swimming pool, which was why we went back there a second time. The internet access we had from our room was spotty and slow, which was frustrating when I tried to work online after the kids were asleep. The food is not really child-friendly. As in, in an Israeli hotel, it would seem that chicken shnitzel (breaded chicken cutlet) would be a staple, but sadly, it is not on the buffet. French fries or some form of plain potato or plain pasta would also be great. When the meal costs a considerable amount of money, it's frustrating that children with simple taste buds are not accommodated at the buffet (disclaimer; I am not the type to ask the kitchen staff whether they have other foods available. It is possible they did, had I asked.) Overall, we enjoyed our stay, and we are very likely to return - but next time, we may eat in the cafe near the pool for a lot less money than the dinner buffet at the hotel cost.