New Imperial Hotel

First time I came to this hotel and me and my family love it. The employees are friendly, they make you feel home. It is very clean, breakfast are delicious and plenty of variety is quiet and convenient. I am planing to come back and I will definitely come back again.

We had great stay at the hotel. The rooms were clean, the staff was knowledgeable and attending to our every need. I will recommend this hotel to my family and friends and will definitely come back to stay here again.

The New Imperial Hotel is a gem just inside Jaffa Gate that is middle eastern in décor and looks as if it should be in an Agatha Christie novel. The accommodations were more than ample and comfortable, the breakfast generous and sumptuous, and the owner, Mr. Dajani, a warm grandfatherly figure who made us feel like family. The view of the Jerusalem Old City from the terrace roof of the hotel is spectacular.

This is the second time we have stayed at The New Imperial Hotel for one reason only, Location! set by Jaffa Gate it captures the heartbeat of the Old City. The downside is it is very dated and very expensive for what it is. Beds are not a full queen size bed but a little shorter and narrower. As per their website, there is no lift available and they tell you that upfront, but even as an able body person, their stairs are incredibly steep and by the time you have got to the 2nd floor for you room (Reception and Breakfast room are on 1st floor), you have had a workout. Rooms are tired and in need of a facelift. Plumbing is horrible, toilet smell as soon as we had checked in, and they never went away the whole trip, shower a bit dodgy. unable to use travel safe as it was locked, Breakfast had slipped significantly from our last stay there. Housekeeping forgot to service 1 of the rooms of the 2 bedroom family room on multiple occasions. Overall we were disappointed, wouldn't take a lot to bring this up to a better standard. Next time we will look at alternatives that are more modern and cheaper.

Great location just inside the Jaffa Gate. The interior is filled with historic artifacts and art. The room was clean and cozy. The split system was hard to control so it was either a bit to warm or chilly. The breakfast was very good with plenty of choices. We would recommend to our family and friends and would stay again.

Great family run hotel and great staff. Perfect location at the main gate of the old city, as well as close enough to wander out of the old city to some sights nearby.

Two days in the Old city. The location is perfect, at the Jaffa gate. The hotel has class and the service excellent. It is a family business. The romm was standard, but small and without window (wel from the WC). The balcony on top is amazing where you can enjoy the view

The room was simple, but spotless. When I first arrived, I was greeted by a receptionist with a smile that was filled with a genuine happiness that I made it. She made me feel like i was a member of the family visiting. What was awesome is that she wasn't the only member of the staff to treat my like that. Every staff member I came into contact with was genuine and glowed with happiness. My room was very simple, but spotless. You could eat off the floor. I was using a cane due to recovering from an injury, and the staff tried to help me. They did so not because they had to, but because they wanted to. I have stayed in many hotels before i retired and was quite impressed by this one. Thank you for everything