Pullman Ciawi Vimala Hills Resort

It was great experience in overall and I had really amazing family time staying there. Highly recommend for family.

It was nice to be a family trip. There are many kids activities. And the mountain air is good in there.

It was terrible experience for my family to spend two nights in pullman ciawi. When we checked in, the hotel suggested me for an upgrade of the rooms (with nicer view) for the second night. However, what we had to do during the second whole day was to wait and wait till the rooms are ready, and we found out the changed rooms were not "upgraded" at all. (with same views and even smaller beds) And the hotel told us my luggages were already moved to the new rooms, but I could not find it at all and had to check it again and again. They just had my family go here and there according to their needs of room arrangement. Whenever I tried to reach to service team via phone, they told me just wait, which never be responded in an appropriate manner. They never got back to me so I had to visit the lobby several times to get response. It was an awful experience to ruin all my second-day schedule. They should have managed custumer's complaints better way.

Three bedroom villa was good enough for two family to have fun for holidays. The villa itself is not very spacious, however, the tracking course outside which the hotel manages is excellent for refreshment.

Check in was smooth. Room Are spacious and Foods are delicious Check out wasn't smooth as if i was skipped so many people before i were handled.. i also have a problem with my room deposit. Where it is still charged on my CC. Overall its okay. Good choice for families for getaways

Our stay was very pleasant. Especially if you and your family are escaping the city Life and want to be around trees and good weather, it is the place to be. Food in general wasn’t so good, there was no taste in the food. But overall I recommend it

For our family, hotel service is generally satisfactory. However, there are two drawbacks, and I hope that it will be improved. First of all, room service food was just too salty to eat. should be improved. Second, cleanliness of the hotel room is disappointing. Visible ones are generally clean, but the invisible parts seem to be rarely cleaned. I was skeptical about the cleanliness level of a 5-star hotel. And the marble on the bathroom floor is too slippery. My child slipped on the floor and almost suffered serious injuries.