Belviu Hotel Bandung

I booked family rook for 4.. With 4 pax breakfast written in my booking details. When we go for breakfast, they said its only for 2 pax. When I talk to Front office, they said its only for 2, and ask me to contact hotels.com. Its clearly stated on my email booking confirmation for 4 pax and they say will checked. Then no update. If not because of family room, i wont book this hotel.

The Hotel should be a four star not a 3.5. The bed was hard by western standards but was able to sleep. The staff are brilliant except at the rooftop bar, which has spectacular views. Booked for 2 nights but extended to 4 nights. The interior is very good, with plenty of different types of artwork throughout. The rooms are of a reasonable size and has smoking and non-smoking floors. To lift their standards more, the bathtowels need to be thrown out and replaced with higher quality that reflects the hotel's high standards. Breakfast could be improved as some hot dishes arrive at the buffet table cold. While the staff are genuinely friendly and helpful, the bar staff all need training in customer service. They spend far too much time chatting to each other or looking at a screen and I would estimate were only manning the bar 50% of the time I went for a drink. It should not be the responsibility of the guest to go looking for a barman to get a drink. The bar would be much more profitable if there was someone there to sell drinks. We had to change rooms and did have a family room, which contained 2 larger than single beds, but not quite a double bed size. This room was not worth nearly twice the price of a Superior room and the size looks the same All in all, this hotel in Bandung is highly recommended and I would stay there again