Courtyard by Marriott Bandung Dago – CHSE Certified

This is the worst experience ever stay at 4/5 stars hotel! We stayed here for 2 nights ( 2 room ) with my family. Feeling uncomfortable and not enjoyable! We were so tired and we wanted to take a good rest before shower. I found out that the tiles in the shower box were terribly disgusting. Also the drain looks terrible!!!! Both room are the same disgusting especially the bathroom! I don’t think the cleaner really do their job. Gosh! Even beside the sink were dirty from the previous tenant before me. I reported to the concierge and show them the pictures I took. They were surprised and offers me another room. I checked 2 room before I move in, I found out the cleanness of the bathroom were the same as before. I complained again to the Assistant Manager name xxx (forgot her name) and she then offered me another room and I think is ok until I moved in. I found out the floor was dusty, I wasn’t notice at the first place until my shirt felt on the floor! Beside the sink were dirty. The lamp were dusty! The bathroom wise were clean then the 4 rooms I have seen! For the service was excellent. The bathroom need to be renew if you still want to get it runs. And of course the cleanness of the entire room especially the bathroom! I also attach some pictures of the bathroom and other part of the room!

Very nice hotel, good location and excellent staff. My family love the hotel and had very pleasant stay. Thank you very much Mba Oni at Reservation’s , Pak Agus from front desk and the rest of the team.

Thank you very much Mba Oni from reservation , Pak Agus from front desk and the rest of the team. My family love it very much and they enjoyed the stay at the courtyard Marriot Dago.