Hotel Deli River

I booked 1 bedroom family suite and they gave me a studio. I am not happy for not getting what I paid. After I spoke to the The front desk, she told me that the room that I booked from Expedia was a studio and that’s what they gave me. She was very short and just want to ended the conversation by telling me to call them again if I still have a problem without tried to find the issues or trying to resolve the issues. After my check in review submitted. Apparently the owner of the facility trying to spoke to my brother whom I booked the room for regarding my review. I traveled at least 4 times a year domestic and internationally mostly booked my hotel through the Expedia. Year’s been using the Expedia, this is only 2nd times that I have an issues with the hotel that I booked. Beside issues with the room, I think they were happy with their stays.

Absolutely floored by our experience here. It was so relaxing to escape the urban madness of Medan and relax in a little oasis. The hotel grounds are surrounded by natural beauty, touched with historic European/Indonesian charm, and a perfect place for families. The staff was professional, kind, and the owners were fantastic people. Next time we are in Medan, we are coming back!

The kids had an excellent time with the mini zipline. The food was good, the staff were great, room and pool were great as well. All in all a very pleasant stay.

This was an impulsive trip based on other traveller feedback and price.We left home with an open mind not knowing what to expect. What we found was a quiet oasis set back from a busy main street. The cottage was clean and spacious, the hotel staff were polite, helpful and friendly. There were toys in the Restaurant for little kids and a little play area in the garden. The restaurant menu was surprisingly large for such a small place. The owners personally checked that we were happy. We booked both airport transfer and a day trip through the hotel who organised a driver, guide and permits for us. Our driver was friendly and reliable, our guide was a lovely local man who spoke good English, carried our tired 4 year old on his back and took good care of us. Special thanks to Ariff for driving us safely.