Novotel Surabaya Hotel & Suites

About the hotel

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.

Nearby attractions

Located in Surabaya, Novotel Surabaya Hotel & Suites is in the business district. Grahadi and Surabaya Youth Center are local landmarks, and travelers looking to shop may want to visit Surabaya Town Square and Royal Plaza Surabaya. Traveling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium.

Popular amenities

Family friendly

Children's pool

Free cribs/infant beds

Laundry facilities

Outdoor pool

Playground

Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar

1 restaurant and 1 coffee shop/cafe

Breakfast available for a fee: idr 130000 for adults and idr 65000 for children

Room service available

Spa

Massage - thai

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Tour/ticket assistance

Wedding services

Accessibility

Accessible bathroom (select rooms)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

Children's pool

Fitness center

Horse riding/rentals

Outdoor pool

Outdoor tennis court

Playground

Sauna

Spa services

Spa tub

Steam room

Outdoor

Bbq grill(s)

Garden

Picnic area

Pool sun loungers

Terrace

Conveniences

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

More

Designated smoking areas (fines apply)

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Nearest Airport

Juanda International Airport

11 km from this hotel

Reviews that mention...

All reviews (3)staff (1)clean (2)pool (3)

Family Reviews

for Novotel Surabaya Hotel & Suites

3.5 out of 5 stars

3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

33%

2 star reviews

33%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Novotel Surabaya Hotel & Suites

Latest reviews (3)

M

Mim

18 Dec 2018 - 19 Dec 2018

reviewed on expedia

2 out of 5 stars

Dirty. Old. They allow smoking next to the pool where children play

A

4 Aug 2022 - 6 Aug 2022

reviewed on hcom

3 out of 5 stars

The hotel is comfortable when taking the hotel room into account. Beds are fine, the room is clean (enough) and the bathroom is fine too. Service is average, the breakfast not too good. There are swimming classes for children in the pool throughout the day, which makes it loud/ screamy and little fun to chill at the pool. I would not book this place again.

A

27 Jul 2019 - 28 Jul 2019

reviewed on expedia

5 out of 5 stars

We had an excellent stay at Novotel in Surabaya for our recent Mount Bromo trip. It was just a night and the place which looked more like a resort bewitched me. Its family friendly with pools for all ages of children. We even tried our hands on in-hotel spa. Although my partner had a good one, my massaeur kept trying to chat me up and ask me personal questions. Other than this one glitch, i would recommend this place.