Aviary Bintaro - CHSE Certified

We found this hotel to be great for families, with comfortable rooms and friendly staff. However, the only issue we encountered was a bad smell coming from the bathroom. Otherwise, it was a pleasant stay.

Home away from home. This is the best hotel in this part of Jakarta and we always stay here whenever we're visiting family. It has unique characters which make the difference unlike many other branded hotels. Location is strategic, rooms and amenities are good, with swimming pool, gym, outdoor eatery and best part is the bird aviary. The restaurant serves wonderful Indonesian food as well as some international options. It's good value for money. The best part about the hotel is their service and the quality of the staff. We highly appreciate the support provided by Mr. Tino at the sales office, Ms. Alia at the reception and Mr. Rizal at the restaurant as well as the security team at the front. Everyone always made us feel at home. We are not just guests with room number. Thank you

Disappointing experience overall although the location made it the hotel as our first choice to stay for 15 nights in Jakarta. All the way from check in to check out the sense of being taken for a ride was so strong, including room service tried to trick my child over a room service order, housekeeping letting extra bed in the room beyond agreed number of nights so that we had to pay for that extra night we didn't actually use the bed. The quality of the room, facility, and equipment can be improved. I noticed throughout our stay the bedding was never changed as there were a small stains on the sheet and one of the pillows which were there throughout our stay regardless my request for the bedding to be changed, I had to call cleaners several times to clean the bathrooms and the floor as they're still dirty, I bought all kind of cleaning supplies and my new sponge and kitchen towel actually went missing. There's never any consistent amount of plates and cutleries in the room I had to call in several times for them, and no cooking utensils making the pantry useless. I had planned to recommend the hotel to a friend who is planning to spend a six weeks work trip in Bintaro area but changed my mind now.

Aviary Hotel seriously needs to improve on their customer service quality. If its not because of its location in the vicinity of my family home in Jakarta, I would not want to stay there.