Mason Elephant Lodge

If you want to stay away from the busy Ubud center and explore the north and east areas of Bali, this is a awesome location tucked away in a remote forest. Beautiful property with an elephant park. The facilities were excellent. A little on the expensive side but well worth it. Residents get elephant rides to dinner everyday. With kids this was usually the highlight of the day. A lot of adventure activities close by and Mason lodge offers their own adventure packages. One thing I though lacking was the menu options for the restaurant. Since the resort is away from Ubud, it would have been better to have more food options, the same limited menu for multiple days got boring pretty soon!!! Overall, an excellent place to stay if you want to stay away from the busy tourist areas and spent some time in a peaceful tranquil resort with elephants!!

This property is a terrible place. We arrived after booking the 'Luxury Suite' to all be thrown into communal accommodation, one big room for our family. We had to sit in the dark from 7pm whilst our young children slept. It was supposed to be a working holiday, we were unable to work that evening. We stayed 1 night as the children were tired after the 3 hour drive. We saw the elephant trainers using excessive force on the elephants (metal spikes) which they say they do not do on the website. The elephants are also chained up for the majority of the day. The hotel agreed to refund us the 5 night balance upon checkout, and we found alternate accommodation. Now, they are saying that they told us on the day that we would not be receiving a refund. We are now trying to retrieve the agreed refund through Expedia. We are deeply disappointed and in disbelief. I would not recommend this accommodation to anybody. DO NOT STAY HERE.

My stay was amazing. The staff are so friendly treat you like family not like tourists. My room was so cozy and peaceful environment. Good energy here.

For this time of year the hotel seemed pretty quiet which was a good thing for the kids and parents! Staff was amazing!

Overall… Everything was wonderful. I would recommend to friends and family