La Sara Hometel

Though, with a confirmed booking from expedia, Hotel staff didn't allocate me a room. They have left my family stranded in the hotel lobby. Even when protested about my sick son, they have never tried to help me out nor responded positively. They claimed that they have stopped taking bookings from expedia and they have gone to an extent of saying that expedia is cheating the hotel and customers. When asked about my confirmed booking, they said that I should deal with expedia and they haven't got any knowledge of my booking. I have called the expedia support and they talked to them for a while and after severe protests to both the parties, they suddenly said that their computer accepted the booking. Terrible staff and terrible behavior. They were in constant touch with their management and the management has the same mindset which is quite evident in my experience.