Hotel Marina

I stayed with my family at the executive suite. The staff were all very helpful and always willing and eager to help. (e.g. Taking luggage to and from the room the staff insisted to leave it to them which was very nice service , room service to make up beds in the evening were fast and efficient, IT problems with TV quickly rectified, staff left plenty of water bottles when visiting the room without being asked). The beds were comfortable and the room AC excellent at controlling room temperature. The hotel was modern well kept and clean. We tried the resturant in the evening and found the food to be well prepared to a good standard and tasty. Location great on the Mall Road allowing an easy walk to the ridge. We thoroughly enjoyed our stay (shame only for one night) at the Marina and we would definitely consider booking again and recommending to others.

Front desk staff was rude. I called on our last day about 5 times without an answer as we needed to have a porter bring our luggage out. When I came up to the desk, there was 1 staff member there and he was on a personal call. He took his time getting off the phone and when I said that I did not get answer from front desk, he said it was 'impossible'. Bathroom shower also had a leak... Restaurant staff was very good. The hotel also ripped us off by charging extra occupancy rate for a child after our credit card info was put and the extra charge was not disclosed prior to the payment.