Hard Rock Hotel Budapest

We specifically booked this hotel because it offered a suite large enough for a family of 5-6. When we arrived we were told the suite wasn't available and that the only other option would be normal connecting rooms. This was a disappointment but as it was Xmas day, we had no other option. However, once we got the rooms, they were connected by a public hall which had a door which we were told would stay closed for the duration of our stay. The rooms were very normal, there was no bathtub and things like robes, the yoga mat etc was missing. However every night someone would come to the door which closed our rooms off from the rest of the public hall and open it entirely. I would often wake up to my kids rooms open wide to the public hallway. We stayed here multiple nights which every night this would happen. It was creepy and stressful to wake up to our kids room being open to the hallway. In addition, we tried both the restaurant and room service which I found to be barely 'airport hotel' quality food but at a 5 star hotel pricing. It was often brought to us cold and without any salt/pepper/ketchup etc. The wait staff mostly acted like they were annoyed to exist. The rooftop bar was never open while we were there, despite trying to go many times to it. When I used the workout room it was out of water and the fruit bowl was filled with rotten fruit. If this was a 3 star hotel it would be expect, but for 5 stars I expect more consistency and professionalism