The Connaught

Absolute nightmare! From check-in I realised that the staff are rude and unprofessional (playing with phone while serving customer) First morning, fire alarm went on at 6.00am and we had to evacuate the hotel with no explanation! We later figured out that a microwave exploded and a fire started on a room below us!! No one apologies at any point of time, the hotel was at first smelling bad but after the fire it was smelling smoke everywhere as well our room and personal belonging as well! No refund and/or compensation and the manager was gone missing for 2 days, leaving guest with no one to deal with the situation. This hotel is unsafe and the new management is incompetent and putting life of guest by their incompetence (note microwave exploded and was not mishandled despite what staff told us) as we met the guest who were staying on the room below where fire started. Never experienced anything like that! After the fire was managed by the firemen they left fire doors open which is unsafe and made the smoky smell propagate at every floor!!! Disappointing to see this hotel run by incompetent as it used to be well managed under citadines! Paid for 2 nights where we were not really able to sleep with our 2 kids, who are traumatised by this experience!!!