Thermes Luxury Villas & Spa

VERY DISAPPOINTED with our recent stay at Thermes. They firstly forgot to book our room, then proceeded to book us into a cheaper hotel elsewhere. When we returned, the room we were given did not have any internal access to the second bedroom so my husband & I had to sleep in "separate suites" with our 2 children (not what we booked). Villa's are not finished with quality fittings or furniture - very empty! Dining table & outdoor table only seats 2 people, not accommodating for a family of 4. So many more negatives to mention. Only positive was the private pool & the amazing views.

Arrived at hotel & they forgot to book our reservation. Sat in foyer (no air con & 35 degree heat) while they called 20 other hotels to get us a room. We waited for an hour listening to them call around. My husband is fluent in Greek & understood what they were saying. They found a good hotel but didn't like the price so rejected it, they were looking for cheaper accom until their rooms were vacant. After a fiery argument, they agreed to the nice hotel. When we returned I was expecting an apology note or bottle of wine for their stuff up but nothing! To top it all off, the villa we were given had NO INTERNAL access to the second bedroom (not a 2 bedroom villa)! My husband & I ended up having to sleep with one child separate places. Broken shower head in bottom villa, no hand soap (ran out), no clothesline (broken), dinning & outdoor tables have 2 chairs (not for 4 people), power points dangerously hanging out of the walls. All of these faults mentioned to the staff with no attempt to fix. hotel recommended a restaurant in Oia with the best sunset, mentioned there were a few steps to restaurant, try 400 steps!! 35 degree heat, through donkey poo & unable to actually see sunset from the restaurant. The food was nice though. The only positive thing was the breakfast which was lovely. Staff were nice but not very professional when it came to fixing anything with our reservation.