Kempinski Hotel Gold Coast City

Amenities-10 out of 10 Room-6 out of 10, I rated this way because more attention is needed in this area. Getting in/out of the bathtub is challenging. Either create an entry door into the bathtub that allows guests to walk in/out or eliminate the bathtub option and create walk in showers. The way it is set up now makes it hard for children and people with mobility limitations. Also, there weren't enough towels for 2 people, so we had to request more and for some reason the towels are not given in any type of sequence. For example, we had 2 bath size towels, one hand towel and zero face towels as opposed to 2 of everything. Staff-10 out of 10. Very accommodating!!! Their attention to detail is impeccable. Property-10 absolutely stunning!! I can't even put into words the beauty of the hotel. AMAZING!!

I travel a lot and have stayed in many 5 star hotels. The level of service at Kempinski Gold Coast was superior to ALL other hotels. The staff went above and beyond to meet my needs. They made me feel like family. Loved the breakfast and the spa and my beautiful room. If there is a Kempinski where I will be traveling, I will make it my choice.

I have stayed in other elite hotels in much more expensive markets and have have paid far less. Considering the rate, I was expecting best in class hospitality, and cleanliness where you could practically eat off the floor. Kempinski only provided a great lobby and restaurant experience. They also provided cribs for our kids which were very convenient. My room on the other hand was in serious need of repair. The shower door did not close which led to water leaking on the floor, causing my 1 year old to slip and fall. The tile grout was mildewed. The floor was dusty with hair that wasn't ours. The room had a stale stuffy smell. The tissue box was tattered, lamp shade was stained, art frame glass was moldy, and the desk drawer handles were dusty. The balcony floor was stained. Generally, the staff (room service and housekeeping) were unenthusiastic when we called for support, like they were bored, which is uncharacteristic of a high end hotel. The biggest low point were the curtains - they were CAKED in dust. My kids would hide and play in the curtains and come out covered in white powdery dust. The windows also were stained with dust. This is a serious health hazard. This made for a very disappointing experience because I had heard of Kempinski for years and was willing to pay the most I have ever spent for an unforgettable hotel stay, and my room was unkempt. I won't recommend Kempinski to others for lodging.

The staff at the Kempinski made our 20th anniversary special and memorable! The spa was amazing-especially the pedicure. From the moment we arrived at the hotel, till the moment we left, we were treated like special as if we were the only guests. Richard, the concierge, was nothing short of amazing! His attentiveness, attention to detail, desire to meet our every need (and we had many), made this vacation one of our best yet! He’s truly a gem to the brand! The “lady in red” delivered hand written “happy anniversary” notes to our room along with other treats daily. Our daily breakfast visit was another delight and Mavis made sure our morning was special. There are so many more members of the staff that also provided this level of detail and care. We highly recommend the Kempinski hotel. Because of the love we received, we plan to visit again soon and bring our family members. Thanks again!