Balance Hotel Leipzig Alte Messe

Hotel is in ok condition. Staff is nice, with the exception of one lady in restaurant, which is so rude and disrespectful on treatment of the guests. Rooms are a little old, not air condition available. In family rooms, they don’t offer queen beds for families, just offer two single beds and a very hard sofa bed. Parking is very convenient and secure. Restaurant is great, food is good.

This is a very nice and updated hotel away from the city center. They have a wonderful buffet breakfast and an on site garage. The pleasant surprise was a complimentary tram ticket for the entire family so that we could get to the city center. We’ll definitely stay here again.

Checking was efficient, even with social distancing in place. We stayed in a comfort room, which was well equipped, &well kept. The balcony was roomy enough to sit out on , it overlooks the courtyard when there are some of the restaurants tables, and the back gardens of other blocks in the square. Decent sized mugs for making a cup of tea (not little espresso cups), only downside is they only provided coffee creamer not milk. There is a convenience shop around the corner and the room does have a fridge -so one carton was adequate for our stay. It situated in a quiet residential area, so not much nearby , but the tram line is only a block away, and they provide a pass for public transport that lasts for the duration of your stay. So not much problem there. We will definitely return as its not to far from where some our family live, so making a convenient base to stay when we visit.

Terrible system and outdated. Their network system regarding booking and payment was totally broken, so they asked me paid again because they couldn’t find payment history by computer and payment book. Even though i already paid the fee by hotels.com, I had to pay again because my flight was too soon to departure. After getting back home, i collected all bills and evidences to proof my double payment. However, this hotel still keep saying that their computer system is still broken. It’s been more than 2weeks, and I don’t think they will going to fix it forever. I will find all way to get my money back, when you are having nice(?) Christmas season with your family. Sounds wonderful about my story with Balance hotel?????

My family stayed in this hotel over two nights and the service was excellent, both in terms of the reception staff and the waitress service at breakfast was faultless. We were well impressed with the service and also the facilities for our short stay. A most comfortable choice.