Holiday Inn Düsseldorf - Neuss, an IHG Hotel

Was at hotel with family for Euro 24. Hotel although a bit outside Neuss and Disseldorf is actually well located. 5 mins walk to tram either way is ideal . Nice and quiet Definitely recommend it

Unfortunately the hotel is far from any stars. First and foremost stained toilet not good at all. Secondly, while the staff at the reception are mostly good, the “night manager” is so rude and you can tell he hates his job as he really doesn't care and you kind of get uncomfortable asking him for anything. Wifi in the room is absolutely terrible so if you are need to internet better have your own. Despite being a non smoking hotel, people smoke in the rooms which you can smell throughout the hallways, although the hotel say they will fine people for smoking, what good does it do if you as a non smoker get a headache all the time. Its like they tell people “you will be fined if you smoke” only to collect the fee and no actions at all. Our last night being there, group of people with small children had come in and they were like 100 people, at least 50 kids were running in the driveway and lobby like a kindergarten and being so loud in the hallways, we called the front desk and probably the same night manager said “oh well we tried we tried and hang up” Also what kind of hotel doesn't even have complementary water in the room???? We had to ask for a tooth brush every time, i have been in many hotels across many cities ans countries and this is my first experience of facing not having basics things in the room. Oh by the way we even had upgraded our room to the suite 😩😩😩

For those arriving from cooler climates, you should note that the air conditioning is only standard in summer and in Germany they heat their buildings to 22-25c, so the rooms are very hot in the winter. We opened the windows normally but it was not enough and had to fully swing open both windows to try and cool the room down, but it was very noisy with lorrys going past, still very warm and letting rain in. I contacted reception after two insufferable nights and they were able to switch on the aircon remotely which made a huge difference to the room, but the hallways and restaurant are so warm we avoided eating there with the exception of one breakfast. This is a standard temperature across Germany, so expect shopping malls, shops etc to be the same. The room itself was spacious, even with the sofa bed in use for three occupants. The area is generally quiet, parking for disabled is right outside the front door and free, there is also free street parking. The staff are friendly and helpful, the breakfast was nice, mostly continental with a couple of hot items. Breakfast was rather expensive per person at €25, luckily our children ate for free (2 per paying adult) meaning €50 for a family of 6. The other days we went to Lidls bakery nearby for breakfast at a fraction of the cost. Three stars because of the room heat, fridge turned off so everything warm/melted due to heat, the shower constantly went between scalding and freezing, very dangerous and unpleasant at the least.