Hotel am Springhorstsee

NOTE - the negative review on staff does not refer to reception staff, who were lovely. Lovely place next to a lake, but watch out for aggressive mosquito bites. The premises and room were nice, both receptionists were nice and friendly, but the German gentleman who appeared to be in charge did not demonstrate suitable understanding of the fact that in the hotel industry, you don't just offer a product (bed and breakfast) but also a layer of service layer on top. Examples of where he failed on the service front included not helping with information on where to get a coffee after breakfast time, hesitancy of providing a cot for a toddler (sic "it needs to be made" = I will only bother if you insist, which we didnt)), disapproval looks when checking out too close to checkout time "have you forgotten something?" and more interestingly, choosing to use the leave blowing machine next to our car, and in our car's direction, as we were packing up to go with a toddler on board (I had to ask my husband to stop the on boarding process and close the doors to stop the dust blowing into the car. If you want your customers to leave quickly, you just blow them away!) So, back to product versus service, if you work in the service industry and you don't intrinsically care for your fellow humans, you could at least think of repeated business, word of mouth, or preventing constructive Expedia online reviews, like this one.