Mercure Hotel Wiesbaden City

We stayed here together with our children. Although requested before hand and also at the note upon check-in the baby cot that was eventually placed was not in good working condition. We specifically chose this hotel because of the pool only to find out that on the day we arrived it was closed for most of the afternoon for swimming lessons. Something like this should be mentioned somewhere when booking. The staff was not very friendly and even the manager at reception responded in very short and abrupt ways. In fact, he also had no problem having an open argument with one of his staff when we stood at reception. He did end up taking the discussion to his office. Overall not very professional, happy and welcoming. No bathrobes although we asked for them repeatedly and a very cold and unwelcoming space. Given the other options we won’t be back!