prizeotel Hamburg-City

We had booked a room for 2 adults and an almost 12 yo. When we arrived, we were told that there was only one bed in the room. No child beds or couch. All rooms where the same. We could cancel or accept. It was not a nice night If they accepted 3 persons there should be room for 3 persons, or we should be offered an extra room for free, or they could have checked with another Radisson hotel if they had room. There were only towels for 2, and we had to get a blanket/pillow from the reception. This was all way below the service we are used to. Parking all sold out - and reception no able to help. Best service was the bartender, who could tell where we could likely find street parking nearby. Breakfast was somewhat chaotic. Too many people too few tables, and they did not open the next room. Staff overworked and not happy. Overall way below the standard we usually expect and get. Will try to avoid prizottel when going on business travels.