Movenpick Hotel Hamburg

We travelled as a family of four for two rooms. I normally travel business and I am Gold member here at Hotels. We had ordered and prepaid two rooms out of which only one was ready after official check in time. We first waited loooong before we were served at the reception and then and arrogant receptionist told us that it was just bad luck the room was not ready, but we should find joy in knowing they also often helped with early check in for free. Tired after a longer journey we just wanted a room - but the receptionist did not find it urgent since we had one room but he could offer us a free coffee. I asked if it was a joke that he would compensate no room with a cup of coffee - it was not! So we waited, by the way without coffee since the coffee maker lacked water and the receptionist did not know how to fix it. We later found out that the coffee in the reception is free anyway (when it works) so not really a compensation. We finally got our room and after some complaining got one free nights of parking as compensation - but since they never checked our plates - I guess I might as well have parked for free, now I ended paying 25 Euro for one nights parking. All this left us annoyed for the first day! Despite this bad start of stay, it luckily all in all still turned out to be a good stay at the hotel! Fantastic service minded person receiving at the breakfast restaurant, nice facilities and beautifully restored interior.