B&B Hotel Heidelberg

Cheapest option for a family of 4 passing through as part of a longer journey. Easy to park and charge the car. Late check-in was also easy

We arrived with our 2 kids after midnight, I wrote to the hotel many time to inform them and they told me that automatic check in was available. Unfortunately the machine didn't work properly and I had to find another accomodation for the night. The day after I called them to ask no charge for the night but they charged me anyway saying I didn't call the emergency number placed outside the hotel. I went there to check where this emercy number was. The emergency number they referred to was not on the check in machine and didn't specify it was for check in. I did not call it because I thought it was for real emergency as fire or thefts. Anyway the personnel at the entrance and at the phone was really unkind, he also threaten to call the police and of course he charged me the full night. Never never again. I never wrote a bad feedback bacause I think that everybody do his best working, but this time I'm really disappointed.

Ok room, overall clean but the carpet was old and had quite a few stains. The kids enjoyed the small pool in the basement. Good location ca 1 km from the Old town, Easy accessible with car.