Parkhotel Luise

This hotel was lovely and our room was large and clean. Parking was terrible. There is a loading/ off loading spot outside the front doors. We parked there to check in, and I asked about where to park. The front desk lady, was nice and handed me a map of a parking lot that was pretty far, it was two roads over and at the bottom of a large hill. When I drove there, that lot was mostly full as well. When I got back to the hotel I saw that there was a parking garage under the hotel. I did not see anyone at the front desk to ask about it when I came back. The next morning at check out, the new front desk lady asked me if I had parked in the garage so she could add that fee to the bill. I told her no, I was not informed of the parking garage and I would have loved to have used it. One of the reasons I picked this hotel as it said there was easy parking. So, I am pretty disappointed in that. I had my infant and all of here things that she requires to move around. When I left the parking spot at the loading spot (which the check in lady said we could not park at over night) someone took my spot. When we left in the morning all the cars that were parked there “temporarily “ we’re still there including the car that took our spot. I would have stayed there had I know no one was going to enforce the rules.

Friendly and helpful staff. Nicely decorated hotel. Room was perfect for a family (family room). Good swimming pool. Buffet dinner was good quality. Beds were very comfortable. We were only staying for one night as a pitstop on a longer road trip.