Le Taha'a by Pearl Resorts

Service was exceptional! Everything from checkin to checkout (and in between) was just superior service. Especially great was Guilda (forgive me if my spelling is wrong) at the front desk. We arrived very early so our room was not ready, but that didn’t stop us from being treated exceptionally at the pool, restaurant, etc.. When our room was ready, Guilda took me to our room and showed me all the features. Included was a bottle of champagne and chocolates/cookies that she said were complimentary due to this visit being our second! My only regret was our stay being so short. We had a boat to catch for a week long TradeWinds cruise. After checkout, we were allowed to stay and continue charging to our room for lunch and any other incidentals. We were also given a key to a day room to use until we left. The General Manager also greeted everyone that was arriving and had lengthy discussions with each couple/family. I should also mention that everyone was given parting gifts. I highly recommend this resort and will gladly stay again if I return. I should mention that we had a beach villa with plunge pool for this visit. Our previous visit we had an overwater bungalow. Both accommodations were exceptional.

Overall stay was good, but I don't think we'd select this resort for future travel to French Polynesia at the current price point. This is a very nice hotel with no major faults but I would not characterize it as a luxury property. The island itself is gorgeous with a great house reef. We stayed in a beach villa (now branded a premium beach villa) and found the room to be nice but in need of updates with lumpy beds and old fixtures (which they appear to have started on). The room was very kid friendly including a gate around the villa pool. Where the resort falls short of a luxury designation is with the service. Staff are generally warm but we had numerous issues. Examples include the shower room being ready an hour later than we were told (on departure this matters as you're catching a boat), multiple requests that were forgotten with no follow up (wine glasses in room, concierge requests on bike pricing in Tahaa, etc.), incorrect transfer times for activities (told pickup at 11 AM, actually 1 PM). The grounds are nice but you can tell it wasn't intended to be a premium/luxury resort. Again no deal breakers and we ultimately had a nice experience.

I loved this hotel. Stayed in 2 overwater bungalows with my family. Gorgeous setting on private motu with amazing coral snorkeling right by the hotel, where tour boats come to swim. As a guest you can go straight from the hotel at times when not crowded. We stayed at another 5-star on Bora Bora and while also lovely it was filled with American guests, and 'butlers' that were all french. This hotel has more locals employed and the property feels more understated, tropical and undeveloped while still luxury. One meal was just ok, the others delish. Lunch at the pool was one of my favorite meals. They have one 'gourmet' restaurant that is a fixed menu but we couldn't get in at the time we wanted so book ahead if you want to go. My only complaint is that when I was trying to communicate with the concierge in advance to book airport transfer, they took 2 weeks to respond even tho I sent followup emails. I was very worried that this was reflective of service at the hotel but once we got there it was all great. The concierge emailed a packet with all of their activities and it was easier to book through hotel so they coordinate the boat for getting to where you need to be. Book in advance because they do get full. We did the Overland Tour on Taha'a and liked learning about the history of region and about how pearls are farmed, rum and vanilla. Touristy but we enjoyed the outing. Bring bug spray to FP! We also did the palm basket weaving and coconut demo and loved!

The property itself was great. Very clean very nice and stylish. Check in process was very poor. Hotel representatives did know that we're coming earlier long before we came. We arrived at 10am and our room wasn't ready till 2pm. Yes I know the rules are that check in at 2pm, but this is first time when we stay at premium resort like this and resort fails to adjust check in time to make first impression better. We also didn't get any greeting wreath. Also we we got poisoned in restaurant and all 4 family members felt bad at night and next day. The manager of restaurant(I believe her name is Andrea) did fully refund our dinner check and made sure to notify chef about it. In general we liked resort and will be recommending others to visit it. Be careful with food that you pick though and bring stomach pills. Other than than and poor check-in, this place is just paradise!