Best Western Hotel Matisse

The location is the only thing good about the hotel. Before travelling I asked about parking situation and was "offered" a €25 parking package for a day while their website was stating €15. After pointing out this I was offered the €15 parking but nothing was mentioned the cheaper parking was for a night instead of full day. The receptionist was impatient speaking broken English trying to explaining the parking situation. The only other thing she mentioned was asking us if we wanted breakfast, nothing mentioned about any thing else. We had no idea where the pool was, didnt know wifi password, minibar etc. The room is tiny, everything is old and odd. The "view" of our window is 2 meters away from the wall of the building next door. You need to wait a good 5 minutes before hot water comes to the taps and it was one of those system your shower temperature changes drastically if you use the tap at the same time. Thin metal bedside table that makes total unnecessary loud noise whenever put anything on it. It is the kind of room you can almost hear sleeping breaths next door. There was a crying baby in the room next to ours cried all night so we didn't sleep much - not the hotel's fault but we booked our room months ago and checked in fairly early and the hotel didn't seem to be very busy, we could have been offered another room giving the receptionist must knew there was a baby next to our room. Paid drinks in the fridges, all glass bottles but no sign of bottle opener.

Great location in terms of proximity to the port (15 minute navette to st tropez), beach, and great restaurants in area. Clean rooms, family room was comfortable and large enough for a family of 4 of my little dog. Stayed 3 days no issues.