Le Petit Majestic

I arrived at approximately 6pm at the Petite Majestic the eve of Pentecost Sunday, a crowded time for Lourdes. I had made a reservation and had a confirmation code with this hotel through hotels.com. When I arrived they told me they had no rooms despite my having a confirmation code. I was told the problem was with Expedia and hotels.com. I don't know why! The problem was with them giving people's rooms away or over booking! The girl at the desk even saw my reservation on the computer and acknowledged my confirmation code with hotels.com but told me simply "we have no room for you.". To add insult to injury she pointed me in the direction of the tourism office which she must have known full well had already closed. On my way out a couple of Spanish couples accosted me and asked me what happened. I found out that this happened to them also and they knew of 6 reservations that were not fulfilled. This is unacceptable! Perhaps if we chosen the pay ahead option they would have kept the room for us. Imagine what it feels like to fly in from Toulouse, drive 2 hours, traveling with an autistic child no less, just to find out you have no room! I was peeved when I returned from my useless attempted visit to the tourism office. To their credit, the man who was then at the desk, who now claimed he did not see my name under the reservations, at least tried to call and find a room in Lourdes. I told him don't bother get me a room in Tarbes at Citotel de la Marne, which he finally did