The Originals City, Hôtel Alteora

Had a problem with a noisy family in floor above us , supervisor sorted it out immediately, even gave us an upgrade for our having been disturbed.

Property not as described on the web site. The kids games room was full of old mattresses and the pool was closed. Hotel was generally unclean and the bar was unstaffed most of the time.

Room was ready late and was not an accessible room as requested (I am a wheelchair user). Room was changed but it was very small which made it difficult to manoeuvre my wheelchair. Although there are no facilities in room to make a hot drink, there is nowhere to get a hot or cold drink in the hotel until the bar opens at 5pm - we did ask at reception but were told we could not have a hot drink until that time. The dinner in the hotel was lacking in both choice and quality. On the plus side, the staff were polite and pleasant and the hotel was very clean. Not the place to stay if you are in a wheelchair, our room was too small, the pool inaccessible and I was unable to watch my family play miniature golf as that area was also inaccessible. Would not stay again.

This is in an area with a lot of family-friendly hotels catering partly for Futuroscope. Special features of the Alteora are an amusement arcade and a small swimming pool. It also has air-conditioning in the rooms, and a restaurant on site (limited opening) which some others do not. We only stayed from two nights on this trip, in an upgraded room with a bath. The room was okay, but a little small. The beds were good. Unfortunately the bath didn't drain properly and in spite of reporting it shortly after we arrived it was never fixed. The air conditioning was also not-quite-right - it wouldn't turn off and was quite noisy - the controller seemed to be coming off the wall. There's a crazy golf course, although it's not the best. Some of the holes need a bit of maintenance and levelling. But it's something to do for half an hour. The bistro isn't good for vegetarians, although you'll find a good breakfast - including soya milk. The breakfast was also very high on sugar content for non-French tastes, but this normal for the region. It's not an international hotel, but English and Spanish are spoken everywhere if your French isn't so good. It was a pleasant stay, typical of hotels in the area. The staff were very friendly and helpful.

There was tons for the kids to do and the rooms were a good size and very clean! We were sad to leave!