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Mosaikhotel

2 star hotel
Connecting rooms
8.6/10 Excellent
(160 verified Hotels.com guest reviews)
See verified family reviews (1)

About the hotel

This smoke-free hotel features a bar/lounge, a library, and free newspapers. WiFi in public areas is free. Additionally, multilingual staff, a garden, and a picnic area are onsite.

Nearby attractions

Located in Saint-Jean-de-Luz, Mosaikhotel is in the city center and near the beach. Biarritz Aquarium is a popular attraction and the area's natural beauty can be seen at Cote des Basques and La Rhune. Looking to enjoy an event or a game while in town? See what's happening at Stadium Gal or Stade d'Aguilera. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
Buffet breakfast available for a fee daily 8 am–10:30 am: eur 12 for adults and eur 6 for children

Guest services

Daily housekeeping
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
This property does not have elevators

Outdoor

Garden
Picnic area
Terrace

Conveniences

Free newspapers in lobby
Front-desk safe
Library
Reception hall

More

Smoke-free property

Nearest Airport

Airplane
Biarritz Pays Basque Airport
14 km from this hotel
map

Reviews that mention...

Family Reviews

for Mosaikhotel
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1 out of 5 stars

1 reviews

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We have selected a sample of reviews which reflect what families have said about Mosaikhotel

Latest reviews (1)

K

Kristina

21 Mar 2019 - 22 Mar 2019
reviewed on hcom

1 out of 5 stars

I booked the hotel few months ago. I made sure the hotel was dog friendly. Got email confirming they will accept our 2 dogs. Arrived to the hotel and checked in. Spent about 5 minutes in the room and went to explore the town. Few minutes later I got the phone call from the owner. She went to out room (!!!). And decided the room smelled bad so she gave us the choice to move out or to leave the dogs in the car. They are big dogs. But they are clean and we stay in hotels regularly with them. The hotel the night before, or the new hotel we found had no issues with them. There is no way the room could have smelled after the dogs spent 5 minutes in there. Nor did the owner had a right to go to check the room. When we complained she said it was her hotel so she could do whatever she wanted. Now we are trying to get the money we paid refunded. So if you want to risk the owner not liking you, your dogs, your kids or your smell and kicking you out you can risk booking the place. I would not advice booking it if you travel with a dog. If the person can suggest you keep your dog in the car in the closed garage it is not worth risking staying in her place.
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