Kyriad Prestige Bordeaux Ouest Mérignac

The first night was fine, the restaurant pretty ordinary but acceptable, room exactly as shown in photos, staff pleasant - then the next night! A large group of German tourists took over the place - noisy, shrieking children out of control and running riot while their parents were away in the restaurant (closed to the rest of the guests) which went on for hours. The staff were sympathetic, but could not control them. This went on for hours, then back in the room had to listen to kids screaming, parents screaming at kids, then parents screaming at each other, After midnight before it was possible to sleep - the at 7AM awakened by same yelling and screaming and banging doors. Staff today (Sunday) not at all sympathetic or helpful. Suggestion to management: why dont you put noisy families away from other guests??' Your staff on check in and on Saturday were lovely - can't say the same fr today (Sunday). Completely unhelpful.