Hôtel Mercure Lisieux Normandie

Booked room and paid extra for breakfast. Clean enough room just no air-conditioning which is no big deal as Normandy does not get very hot. Very clean bathroom. Quite comfortable, therefore good sleep. The disappointment: Their breakfast is upto 10am.. having arrived midnight after travelling long with kids we had to make sure they got as much sleep as possible. Got to breakfast at 9:40am but there were no eggs, sausages or bacon left and nobody was bothered to replenish. Just had toast and coffee. At checkout, the lady at the reception asked if I was happy with everything- having shared the experience about breakfast, there was no apology, just a bland "there's nothing I can do, take it up with Hotels.com since you did not book directly with us". Maybe this was a one off but you know how it is with negative experiences...

Nice clean hotel. We had a family room. The double bed was comfortable but the sofa bed was small and uncomfortable for 2 children. The hotel and room are clean. Although there is air conditioning in the hotel, the rooms on the first floor do not have a/c and this was not clarified when we booked our room. The receptionist explained it to me after check-in. The pool and outdoor area are very nice and well kept. Easy parking and very good location for visiting Lisieux.