Sofitel Paris Arc de Triomphe

I was very skeptical to book this property, as I saw some negative reviews. We went at 2 PM to the hotel. they gave rooms promptly. After using one of the rooms for taking the shower we complained that it was uncomfortable (no shower, tub bath) room, immediately they changed it. They cleaned rooms everyday, Rooms are good size. Room cleaning is good too. If they miss something, they will replace right away We did not eat at the restaurant so I cant comment. Another interesting thing that happened. Yesterday at 10 pm after walking for several miles I was just relaxing in the lobby. A middle eastern lady was upset that she did not get the right rooms (she says she ordered the right rooms), she was raising the voice. Goergietta was on duty and fixed the to the customer satisfaction in no time. The middle eastern lady was very happy as she got free upgrade. We stayed for one week nothing to complain. All compliments. This hotel is about 5 to 10 mnt walking distance to major shopping centers. The gate keepers are good, reception is good, management is good and helpful. We are 4 people with 8 suitcases and they arranged a big taxi at 5 AM in the morning. If I go to Paris again this is my hotel where we are going to stay. MY family enjoyed a lot top.