Hôtel Les Deux Gares

This hotel was ver misrepresented online. The area seemed unsafe. It was just me, a mom, and my young son. . When we first arrived, I asked the receptionist yes, there was another hotel entrance one we entered, seemed like it was in a very sketchy area, and he told me not to worry because they have someone there 24 hours a day which suggested to me that they knew it was not safe. There was a concert DIRECTLY outside our window that sounded like it was INSIDE our room. It was represented as a family friendly hotel online with a friendly staff, accessible snacks and drinks, etc. . We had little to no supplies in our room. No water. We were told we had a full mini fridge and had 2 beers and a coke. I went downstairs and asked reception to buy a water and he argued with me and told me I had a full bar despite my telling him otherwise. I asked if I could buy some water and he angrily said no and go to my room and look again. We felt too unsafe to leave the room. We had an international flight the next day and music was blaring until 11. I asked to move to another room and was told no. At 11, I went down and told them I was checking out and going to another hotel and they refused to refund me and told me I actually owed THEM $5. I said I was not paying anything else and the reception guy tried to lock me in the hotel by locking the main door which they apparently operate after a certain time at night. I insisted he let me out as I had another hotel booked and an Uber outside.