Hôtel Saint Jean

When we arrived after a 10 hour drive, we discovered that the hotel no longer take dogs but it would appear that Hotels.com were not informed or were and the page was not updated. However, the hotel accepted us and the dog as it was late and I suspect they realised their mistake. The lady who checked us in was very helpful. Upon checkout, we paid in Euros and the exchange rate was over inflated. I had asked for a room with a bath but was told there was only a twin room with a bath or we could upgrade to a family room with a bath. I upgraded - this cost another 20 Euros - but the room had twin beds pushed together. It was very small - the same size as the double. It was not sound proofed as advertised, the aircon did not work, it had no tea/coffee or water, no hand soap, tiny towels. It was tired and shabby. I was disgusted at being charged 20 Euros for a bath. I was also charged another 14 Euros for the dog and was not informed of this at check-in - there was no mention that the dog would be an extra charge. I was charged 5 Euros for the dog the previous night in a much nicer hotel which clearly stated there was an extra charge for the dog. Because I had to pay locally on checkout, my £75 room cost 120 Euros and the extra will not be accredited to my hotels.com rewards account. I raised my concern at reception about the extra charge for the dog and she laughed and waved me away. I am pretty disgusted by the whole experience.