ACE Hotel Arras-Beaurains

We arrived late around 10pm after a late crossing on the shuttle. When we arrived the 2 guys on reception were having a conversation & neither bothered to acknowledge us or indeed stop their conversation for a good 5 minutes. We finally checked in & found our room, we had booked a family room - 1 double and 2 singles however the room had 1 double and 1 single. Went to reception to explain this & was told the other bed was underneath the double, back upstairs. Pulled bed out - no bedding & bed barely fitted in the gap, back to reception and told they would bring some - 15 mins later this arrived - 2 fitted sheets & a blanket - no pillow, no duvet. Waited for these to arrive, but they never did. Eventually rather than wait any longer we got a travel pillow from the car and made do. If it had not been so late & not travelling with children we would have left. Terrible service, do not recommend.