L'Esquisse Hotel & Spa Colmar - MGallery

While overall we enjoyed our stay at the hotel itself, I have to take away half of the stars for their service. The morning we were checking out of the hotel, we had a train to Paris at 11 am. We had notified the reception the night prior that we would be having breakfast at 9 AM. We came down at 9:10 and asked the staff to make us 4 over-easy eggs. They disappeared in the kitchen. While waiting for the eggs we wanted to grab what was readily available. There were NO plates! Or cutlery! Or selection of milks to drink! We had to ask the waiter for plates. He went to the kitchen and disappeared. I had to ask 2 different waiters for plates and finally they brought us 2 plates after 10 minutes of waiting. Then we asked for 2 cups of coffee. Brought coffee after 10 minutes with no sugar. We waited on sugar another 10 minutes. Our 4 yo daughter is lactose intolerant. She wanted eggs. I kept asking the waiters every 10 minutes where our eggs were and they kept disappearing in the kitchen. We had to stuff ourselves and our toddler with bread and butter, but the eggs never came! We sat there for 50 min waiting on 4 fried eggs that never came! Whrn i finally got angry and asked the waiter about the eggs, he simply said "Sorry, no eggs!" And blamed the kitchen. We got up and went to the manager and she admitted that indeed their breakfast service suffers. They know it and do nothing about it, yet they charge a great amount of $$ per night including breakfast.