Hotel Vancouver

I’ll give an example as how our experience started and it didn’t get much better after this. First morning we went for breakfast, but the dining room was closed. We asked a member of staff who we told us the chef hadn’t turned up. No, apology just a shrug of the shoulders. As we went to the lift to go back to our room to think of plan b a couple emerged from the lift. “Oh, he hasn’t turned up again then” was their quote. I asked what did they mean, to which they said they’d been there for 6 days and this was the 3rd day that he hadn’t turned up. The location of the accommodation was very good. For a skiing hotel room, it was comfortable. The following issues we had but I don’t want to spend the rest of my evening typing include: 2 false fire alarms being accused of tripping the electrics with a hair dryer or straighteners. this turned out to be the faulty kettle in our room being told we can’t have a new kettle as there’s a problem with the electrics in our room we asked to move room, but got a shoulder shrug and a “no” ordered food at the hotel for our kids. was told 40 mins. 110 mins later, still waiting. dared to question why so long, “understaffed” was the one word answer I would like to point out, that whilst my overall experience of the hotel was very poor, the young lady at the front desk did try her very best for us. her english wasn’t great, but about a thousand times better than my french so I don’t see this as a particular problem.

Ski-in ski-out access and near to some great restaurants and shops (a short ski down from La Bergerie which is handy). Spa and swimming pool were nice but quite busy in the evenings with children. Rooms were very hot until we turned off the radiators. Overall a good hotel that was perfect for our trip.

We had a great 4 night stay here in mid Feb 2019. The room was spacious and clean with a bath and shower over it, but no coffee making facilities. There was a small balcony and great views over the mountains and other parts of La Plagne. The kids had bunk beds which they liked but the mattresses on them could have been better padded. The swimming pool is small and was clean but heavily chlorinated, the spa area also has a jacuzzi, sauna and steam room which are great for easing some aches after a day on the slopes. A minor ski run does drop right past the back of the hotel that is primarily accessible via a short button lift from the Escartee run. The run behind the hotel goes to the La Bergerie lift which is good for connecting to other routes. There is locking ski storage allocated to each room (big enough for the families skis, boards, boots and helmets) but there are no boot warmers and a limited space for getting boots on and off. The bar area was large, clean and from 4-5 during the week they sold fresh crepes which our kids really enjoyed. The breakfast was a buffet with a reasonable selection (cereal, breads, pastries, juices, coffee, small hot selection), but there were no changes day to day. We didn't use the restaurant in the evening - we were told that we need to book the day before but there were other restaurants within about 300m - we tried two of those and they were both good and reasonably priced (for a ski resort).