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Hotel Dann Carlton Quito

5 star hotel
Kids stay free
9/10 Excellent
(989 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

This smoke-free hotel features 3 restaurants, an indoor pool, and a fitness center. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Hotel Dann Carlton Quito is located in La Carolina, a neighborhood in Quito with great shopping. Atahualpa Olympic Stadium and Guayasamin Museum are local landmarks, and some of the area's activities can be experienced at Concentración Deportiva de Pichincha and TelefériQo. Looking to enjoy an event or a game while in town? See what's happening at General Rumiñahui Coliseum or Estadio Rodrigo Paz Delgado. Guests appreciate the hotel's location for the sightseeing.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
3 restaurants and 1 coffee shop/cafe
Free cooked-to-order breakfast available daily 6:00 am–10:30 am
Room service available

Spa

Massage/treatment rooms
Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

Things to do

Access to nearby health club
Fitness center
Indoor pool
Sauna
Spa services
Spa tub
Steam room

Outdoor

Pool sun loungers

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Renovated entire property - february 2019
Smoke-free property
map

Reviews that mention...

Family Reviews

for Hotel Dann Carlton Quito
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

0%

2 star reviews

33%

1 star reviews

33%

We have selected a sample of reviews which reflect what families have said about Hotel Dann Carlton Quito

Latest reviews (3)

J

Joel

16 Sept 2023 - 17 Sept 2023
reviewed on hcom

2 out of 5 stars

I'm sorry to give this hotel such a bad review but my family and I are pretty upset. We stayed in this hotel with the idea of kind of "Staycation" as we live here in Quito and we just wanted to experience the great hotel. Unfortunately, we left very disappointed. We brought our kids for the experience of the hotel. They wanted to work out in the gym. Unfortunately, they weren't allowed. They wanted to swim in the pool. They were told they had to buy swimming caps. Neither of things were listed on the website as requirements. My daughter and my wife wanted to have the great experience of having tea in the tea room. She asked customer service if she needed to reserve a time for the tea room. She was told that she didn't need. Unfortunately, when they went to have their tea party, the same people said that they couldn't because another group had made a reservation and that there wasn't any other time available before they needed to leave. How disappointed was my daughter by this treatment! We left very discouraged and disappointed after being treated like this with such a nice hotel.
K

Keren Threlfall

Invalid Date - Invalid Date
reviewed on hcom

5 out of 5 stars

We booked our hotel stay for a family of 5 (3 children, ages 5 and under) and could not have been more pleased with our stay. The rooms were beautifully, and elegantly decorated, and the hotel was very modern. We enjoyed walking to a variety of locations nearby, including the huge Quicentro Mall. There are also a number of restaurants, both modern and traditional Ecuadorian in the surrounding area. Our two disappointments were that the hot tub in the otherwise wonderful fitness center had a good bit of scum on the sides of the pool, and that there was no guest laundry center (however, there was a nice laundry facility about two buildings down). The hotel does offer laundry service, but it is a bit expensive, especially when traveling with children. The hotel staff was all friendly and helpful, and many spoke English, which ended up being helpful for us. We recommend this hotel for both childless travelers and families, although the hotel is not designed specifically for children.
A

27 Nov 2019 - 4 Dec 2019
reviewed on expedia

1 out of 5 stars

The gym and pool close way too early. Also, the gym is way too crowded because its open to the public. The pool closes at 4 on the weekend. It made my kids very upset and ruined our stay.
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